At Downtown Dolls, we understand that sometimes a dress may not be the perfect fit. No worries! We've made our return process simple, easy, and absolutely free (for Canadian and US customers).
Customers in Canada or US:
You have 15 days after receiving your item to initiate a return. To initiate a return, you may use our return portal on the website, or send a message to info@downtowndollsboutique.com. We will then send you a free return label for you to send the package back to us. Once we receive the return, our team works quickly to process it. Expect a refund within 5 business days.
International Customers:
You have 15 days after receiving your item to initiate a return. To initiate a return, you may use our return portal on the website, or send a message to info@downtowndollsboutique.com. Once we receive the return, our team works quickly to process it. Expect a refund within 5 business days.
*Items on SALE are FINAL and NON-REFUNDABLE.
